You have the right to cancel this contract without indication of reasons within fourteen days. The cancellation period is fourteen days starting at the day at which you or a third person you determined and who is not the carrier, take or took the last goods in possession.
In order to exercise your cancellation right it is necessary to inform us about your decision to cancel this contract by use of a clear declaration (e.g. a posted letter, telefax message or email).
Please send the return or the cancellation to:
Therefor you can use the enclosed exemplary cancellation, which is not mandatory to use. It is possible to fill and transmit the exemplary cancellation form or a definite declaration at our website www.altadirekt.com electronically. Make use of this possibility and we will send you a confirmation concerning the receipt of such a cancellation (e.g. via email) immediately. For the preservation of the cancellation, it lasts to send the message about the exertion of the cancellation right before the cancellation period expires.
Consequences of the cancellation
You bear the direct costs of the return of goods.
If you cancel this contract, we have to return all payments we received from you immediately and at the latest within fourteen days starting at the day when we received the cancellation message concerning the contract. The return payments include the delivery costs except for the additional costs that emerge when you choose another kind of delivery than the favorable standard delivery we offered you. We use the same medium of exchange for the repayment as you applied for the originally transaction unless something else was explicitly arranged with you; on no account we charge hires due to this repayment.
We are able to refuse the repayment until we regained the goods again or until you provide evidence for the return of the goods according to which is the earlier instant of time.
You only have to compensate in the event of deterioration of goods, when this deterioration is attributable to an not necessary handling of goods in regard to inspection of state, properties and functionality of the goods a not necessary.
Please contact us in case of questions concerning the general terms and conditions of business. Contact form